DEPOSIT AND WITHDRAWAL RELATED CONCERNS

  • How To Deposit?

    1. Right after completing the sign-up form, you need to UPDATE all your verification details to view the deposit page:

    2. Fill in all the Verification details and SAVE:

    3. After saving all the correct information, click WALLET to view all deposit options:

    4. Choose among our different instant deposit methods – QR, Local bank Transfer, Internet banking or Crypto.

  • How To Withdraw?

    1. It is important that prior to withdrawal, you need to confirm your preferred BANKING INFORMATION for the withdrawal request. This where your money will be deposited after a successful withdrawal. If you need to change, contact our Customer Support to assist you. 

    2. Click WALLET to view all withdrawal options

    3. Click WITHDRAW and complete the required fields then submit the request.

  • I Dont See My Deposit, What Do I Do?

    If you experience your deposit not reflecting to your account, contact us thru email or thru live chat.

    [email protected]

    What do you need to provide to Customer service?

    1. Username
    2. Amount Deposited
    3. Proof of Successful Deposit
    4. Bank statement (If requested)
  • Cannot withdraw due to Outstanding Bets?

    If you wish to withdraw and this error pops up, go back to the games you played and complete the game session.

    Always end the game session before exiting the game to avoid getting this error.

    If the Issue still persist, Contact us in live chat or at [email protected] to clear the outstanding bet balances.

    What do you need to provide to Customer service?

    1. Username
    2. State your Issue with screenshot of the error you have encountered.
  • Cannot withdraw due to Outstanding Bets?

    If you wish to withdraw and this error pops up, go back to the games you played and complete the game session.

    Always end the game session before exiting the game to avoid getting this error.

    If the Issue still persist, Contact us in live chat or at [email protected] to clear the outstanding bet balances.

    What do you need to provide to Customer service?

    1. Username
    2. State your Issue with screenshot of the error you have encountered.

PROMOTION AND BONUS RELATED CONCERNS

  • How To Claim Your Welcome Bonus And Deposit Bonuses?

    1. Go to Wallet and Deposit. Do not play your funds yet.

    2. Go to Promo page, Claim and confirm your preferred bonus.

    3. Your chosen promo will apply and will be credited to your account combined with your cash. 

    4. Select a game, Play and Enjoy your bonus!

  • How To Cancel My Bonus?

    If you claimed a bonus and wish to cancel the bonus you have opted-in, contact us thru email or thru live chat.

    [email protected]

    What do you need to provide to Customer service?

    1. Username
    2. Include the Promotion you wish to remove.

    Once, you have provided the details, the Customer service wil be removing your bonus.

    *Note: If you wish to remove bonus, your deposit will also be included and will be credited back to your account after the remove.

    We can only remove bonuses that are not yet used, used bonuses will be needed to be consumed with the deposit with the wagering requirement.

  • How To Check What Promotion I Joined And The Deposit/Bonus Turnover?

    1. You can check your opt-ed promotion in "MY PROMOTIONS" in the Home page in web and mobile.

    2. By Clicking "My Promotions", it will show all bonuses that are currently applicable to you. Our Default Promotion is Cashback and Rebates, it will show the terms and conditions, Deposit Turnover(1x), Rebates Turnover (Turnover) and Cashback Turnover (Turn Winlose). This will change once you have opted in to any bonus promotion.

  • How To Transfer Your Rebates To Your Wallet?

    1. Every 10am, your rebates are credited to your WALLET.

    2. After clicking WALLET, Choose TRANSFER > REBATES and click TRANSFER TO MAIN WALLET.

    3. You can also check your REBATES BALANCE by clicking MY PROFILE and choose REBATE then you can see your daily credited rebates.

    NOTE: You are not qualified to get REBATES if you claimed any of the promotions from the PROMOTIONS PAGE. 

  • How To Transfer Your Cashback To Your Wallet?

    1. Every 10am, your rebates are credited to your WALLET.

    2. After clicking WALLET, Choose TRANSFER, pick CASHBACK in the dropdown and click TRANSFER TO MAIN WALLET.

    3. You can also check your CASHBACK BALANCE by. Clicking MY PROFILE – CASHBACK then you can see your daily credited rebates.

    NOTE: You are not qualified to get CASHBACK if you claimed any of the promotions from the PROMOTIONS PAGE.

  • Why I Did Not Get My Cashback And Rebates?

    Cashback and Rebates is the default promotions that will be assigned to your account automatically by the system. The Cashback and rebates will stop calculating once you claim free bonuses, deposit bonuses like Welcome bonus, Reload bonuses, Weekend bonuses. The Notice will be showing for every bonus that you will be getting so you won't miss it.

    Default Promotion Vs. When You Claim A Bonus

  • Why Daily Log-in did not reset?

    You can claim Daily log in points for 28 consecutive days or 4 straight weeks.

    If you already completed the points for 28 days, you will no longer be eligible to claim login points.

    If you miss out on any day, you will go back to Day 1 of your current week.

  • How to Claim your Quest Reward?

    Quest Prizes are not credited automatically.

    It is important that right after completing the quest, click the CLAIM button to claim your rewards.

  • How to Check VIP Status, Progress and Perks?

    1. After login, your VIP ICON is displayed next to the WALLET button.

    2. To Check for VIP updates and promotions, visit the promotions pages or the VIP progress bar. To find more information, click the link below.

    GO TO VIP OVERVIEW PAGE
  • How to get your Referral Link and How to Share?

    After loggin in, members can generate their referral link and share it by copying the referral link and code. You may click the social media logos for easy sharing to your friends

    To Know more about our Refer a friend Program, you can check our Refer a friend Page.

    GO TO REFER A FRIEND PAGE
  • Where to check Referral Progress?

    Members can check their referral link by Logging in to their account and go to https://hlclub88.com/en/account-information/affiliate and it will all show your total income, total referrals, cashback, turnover and the summary per player.

ACCOUNT RELATED CONCERNS

  • Having Problems Completing Your Profile, Changing You Profile Details And Resetting Your Password?

    If you are having problems with your profile, ammending your Name, email address, phone number, birth date and etc., Contact us thru email or thru live chat.

    [email protected]

    What do you need to provide to Customer service?

    1. Username
    2. State Your Issue
    3. Provide Supporting details (ex. Supporting ID as basis for your Name change and supporting account verification for resetting your password.)

    Once details are provided, This will be processed to the relevant team to resolve your issue.

GAME RELATED CONCERNS

  • Cannot Play your favorite game / Game did not reflect winnings?

    If you are having problems or issues playing your favorite games, contact us via LIVE CHAT so we can help!

    Email: [email protected]

    What do you need to provide to Customer service?

    1. Username
    2. State Your Issue
    3. State the Game Name
    4. Provide Supporting details (ex. Supporting screenshots to show the errors you have encountered)

    If all details above are complete, we will immediately address your concern.